Effective Date: 9-30-25
Our Commitment to You
At Ironroot Soapworks, we want you to be completely satisfied with your purchase. We stand behind the quality of our handcrafted soaps and are committed to making your shopping experience positive.
Return Timeframe
You may return eligible items within 30 days of your order delivery date. Returns must be initiated within this timeframe to qualify for refund or exchange.
Eligible Returns
Accepted Returns
- Unopened products in original packaging
- Unused items with all original labels and packaging intact
- Items that arrive damaged during shipping
- Incorrect items sent due to our error
- Products with manufacturing defects
Non-Returnable Items
Due to hygiene and safety regulations, we cannot accept returns on:
- Opened or used soap products
- Items without original packaging
- Products damaged by customer use
- Sale or clearance items (all sales final)
- Custom or personalized orders
Return Process
Step 1: Contact Us
Email us at [[email protected]] with:
- Your order number
- Reason for return
- Photos (if item is damaged or defective)
Step 2: Return Authorization
We will respond within 24 hours with return authorization and shipping instructions. Do not send items without prior approval.
Step 3: Ship Your Return
- Package items securely in original packaging when possible
- Include all original materials and documentation
- Use a trackable shipping method
- Send to the address provided in your return authorization
Shipping Costs
- Customer’s responsibility: Return shipping costs are paid by customer unless item is defective or our error
- Our responsibility: We cover return shipping for damaged, defective, or incorrect items
- Tracking required: All returns must include tracking information
Refunds
Processing Time
- Items are inspected within 48 hours of receipt
- Approved refunds processed within 5-7 business days
- Refunds issued to original payment method
Refund Amount
- Full purchase price refunded for eligible returns
- Original shipping costs are non-refundable unless item was defective or incorrect
- Return shipping costs deducted from refund unless return is due to our error
Exchanges
We offer exchanges for different scents or product variations, subject to availability. Exchange shipping follows the same policies as returns.
Gift Returns
Gift recipients may return unopened items for store credit within our standard return window. For monetary refunds, the original purchaser must contact us directly.
Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 7 days of delivery
- Provide photos of the issue
- We will arrange for replacement or full refund at our expense
Contact Information
Email: [[email protected]]
Response Time: Within 24 hours during business days
Business Hours: [Insert your business hours]
Policy Updates
We reserve the right to update this return policy at any time. Changes will be posted on our website with an updated effective date. Your purchase is subject to the policy in effect at the time of your order.
Questions? Contact us at [[email protected]] and we’ll be happy to help.
By making a purchase, you acknowledge that you have read and agree to this return policy.